The National Talking Express is registered as a National Charity Registration No. 801993
We receive no Government grants and therefore rely chiefly for funding on donations from outside agencies, individuals, or members. Your donations will go towards purchasing and maintaining recording equipment and media, rent for our small office and duplicating room, and the salary of a part-time volunteer coordinator. Most of the recording of the magazines is carried out by volunteers.
You can help us raise funds by:
Donating to the NTE online via CAF
As a member of the Fundraising
Standards Board (FRSB), NTE agrees to raise funds in
accordance with the
Institute of Fundraising Codes of Fundraising Practice and the FRSB
Fundraising Promise. We are also committed to managing
complaints using
the procedure outlined below.
The FRSB is the body for self-regulation of
fundraising in the UK. The FRSB scheme is open to all fundraising
organisations and members agree to adhere to the highest standards of
good practice with their fundraising. By participating in the scheme we
are both advertising our commitment to best fundraising practices and
giving the public the comfort of a “safety net” provided by a robust
complaints system.
We hope that nobody will ever feel the need to complain about the way in which we raise funds to produce audio magazines for the blind. However, if a complaint is received, we will follow a clear procedure. This is how it works.
Stage 1
A complaint can be made to us by website contact form, post, audio media, or telephone (contact details for complaints here). We will acknowledge it in writing within 14 days. We will try to resolve the complaint as promptly and amicably as possible. The Complaints Coordinator (Development Officer), will investigate the complaint, in consultation with the Chairman. We will advise the complainant of the outcome of this investigation within 30 days. It the complainant is still dissatisfied, s/he will have two months from the date of our response to refer the complaint to the Fundraising Standards Board (FRSB), and we will tell her/him how to do that.
Stage 2
The FRSB will only investigate a complaint after we have conducted an internal investigation. The Board will contact us for information, and its staff will conduct their own investigation. We will cooperate with them fully. The FRSB will try to resolve the matter with all parties within 30 days. If the complainant is still not satisfied, s/he can seek adjudication by the FRSB Board, which will report its conclusion within 60 days.
Stage 3
The FRSB has the discretion to specify that no further action is appropriate, or to censure us and prescribe sanctions. These sanctions could include ordering us to apologise to the complainant or to improve our procedures or training. The FRSB could order us to stop using the fundraising method or conduct which was the subject of the complaint, and/or to withdraw, change or reprint any fundraising materials that were the subject of the complaint. We accept the authority of the FRSB to make a final adjudication. If we were to persist with an unacceptable practice or fail to take remedial action prescribed by the FRSB, our membership of the self-regulation scheme would be withdrawn.